Assessments & Solutions
True Quality™ Leadership
Encouraging thought on True Quality™ Leadership is a ThinkShop™ focusing on developing the skills, abilities, and mindset of a true Leader. True Quality™ Leadership focuses on;
• Understanding what a True Leader is
• There IS a difference between a Leader and a Manager
• Thinking and acting like a Leader
True Quality™ Leadership is designed to think about the true attributes and responsibilities of being a leader who guides, mentors, and nurtures both their employees and the company to achieve higher productivity, greater success, and future growth.
For general information and frequently asked questions, click here.
True Quality™ Customer Service & Sales
Encouraging thought on True Quality™ Customer Service & Sales is a performance excellence ThinkShop™ focusing on learning and applying the skills necessary to meet both Customer and Company expectations in creating a win-win resolution to Customer Inquiries, Service issues, and Customer complaints.
Focus to encourage thought centers on;
• f3 – First Call, First Contact, Final Resolution
• 80 / 20 Listening & Communication
• Developing lasting Customer Relationships
True Quality™ Customer Service & Sales focuses on first contact problem resolution to Customer inquiries; and building long term customer relationships.
For general information and frequently asked questions, click here.
True Quality™ Coaching & Mentoring
Encouraging thought on True Quality™ Coaching & Mentoring is a ThinkShop™ designed to discuss the importance and process of Coaching and Mentoring frontline and entry level employees to achieve;
• Performance Excellence
• Training and Management Skills
• Leadership Skills to target Career Advancement
True Quality™ Coaching & Mentoring focuses on the importance of consistent monitoring and coaching with performance excellence, and customer satisfaction as the primary goal. This Thinkshop™ also focuses on identifying top performers with leadership potential, and how to mentor them into positions where they can make greater contributions to both the company and themselves.
For general information and frequently asked questions, click here.
