Assessments & Solutions
True Quality™ Leadership
Encouraging thought on True Quality™ Leadership is a ThinkShop™ focusing on developing the skills, abilities, and mindset of a true Leader. True Quality™ Leadership focuses on;
• Understanding what a True Leader is
• There IS a difference between a Leader and a Manager
• Thinking and acting like a Leader
True Quality™ Leadership is designed to think about the true attributes and responsibilities of being a leader who guides, mentors, and nurtures both their employees and the company to achieve higher productivity, greater success, and future growth.
True Quality™ Customer Service & Sales
Encouraging thought on True Quality™ Customer Service & Sales is a performance excellence ThinkShop™ focusing on learning and applying the skills necessary to meet both Customer and Company expectations in creating a win-win resolution to Customer Inquiries, Service issues, and Customer complaints.
Focus to encourage thought centers on;
• f3 – First Call, First Contact, Final Resolution
• 80 / 20 Listening & Communication
• Developing lasting Customer Relationships
True Quality™ Customer Service & Sales focuses on first contact problem resolution to Customer inquiries; and building long term customer relationships.
True Quality™ Coaching & Mentoring
Encouraging thought on True Quality™ Coaching & Mentoring is a ThinkShop™ designed to discuss the importance and process of Coaching and Mentoring frontline and entry level employees to achieve;
• Performance Excellence
• Training and Management Skills
• Leadership Skills to target Career Advancement
True Quality™ Coaching & Mentoring focuses on the importance of consistent monitoring and coaching with performance excellence, and customer satisfaction as the primary goal. This Thinkshop™ also focuses on identifying top performers with leadership potential, and how to mentor them into positions where they can make greater contributions to both the company and themselves.